Frequently Asked Questions
Everything you need to know about shopping with BetterAlt
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style team for personalized advice.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days once received at our warehouse.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your materials sustainably sourced?
Yes, BetterAlt is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to ensure our products are as kind to the planet as they are to your wardrobe.
Can I track my shipment in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.